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GENERAL PRODUCT INFORMATION
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- What is Web Hosting?
- Simply stated, Web Hosting is the practice of outsourcing the storage,
hardware and software requirements for your Web site. When you have
your Web site hosted, you are actually renting space on a server that
is external to your business.
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- What is Shared Web Hosting?
- With Pacific Bell Internet's Shared Web Hosting service your Web site
co-exists with other sites on the same physical server, resulting in
efficiencies and cost savings. However, to the world your site looks
like it exists on its own server.
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- When does it make sense to use a Shared Web
Hosting service?
- A well-designed Web Hosting service offers advantages whether you're
new to the Internet or have an established Web site.
- For a New Web Site
- Shared Web Hosting provides an easy way to establish a cost-effective,
high performance site. Pacific Bell Internet provides top-of-the-line
servers and high speed network access that most individual companies
would find difficult to cost justify. Our high performance service
means that your customers will be able to access and browse your
Web site quickly, even during peak demand periods.
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- For an Existing Web Site
- Shared Web Hosting service provides an attractive solution for
a site that has grown in size and importance. Simply move your Web
site to Pacific Bell Internet Services using our simple step-by-step
instructions and improve the performance of your Web site. As
your Web site becomes increasingly strategic, our Shared Web Hosting
service is engineered to provide the performance, reliability, and
redundancy you require.
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- Why should I choose Pacific Bell Internet for
Shared Web Hosting?
- Since its introduction, Pacific Bell Internet has quickly become one
of the premier business Internet providers. We've achieved this success
because of our consistent network performance, reliability and customer
service. Hosting Web sites is a natural extension of that expertise.
Our Shared Web Hosting service is designed to the same high standards
because your critical business applications demand it. Plus, you get
the peace of mind that comes with hosting your Web site with an established
company you can trust – Pacific Bell Internet Services, part of
the SBC Global Network
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- What Shared Web Hosting options do you offer?
- Pacific Bell Internet Services enables you to choose the best option
for your web hosting needs. Shared Web Hosting service is available
in four different core service plans
beginning as low as $24.95 a month, with your option of eCommerce
plans . If you are just getting started establishing a presence
on the Web, we offer three different Personalized
eMail service plans that brands all your business communications
with You@YourBusinessName.com. Lastly, your Web address needs to be
reserved with Domain Name Parking
even if you are not ready to build your own Web site. And as your hosting
needs grow, it's easy to upgrade to a higher service level.
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- For complex, high volume sites we also offer customized Dedicated
Web Hosting solutions.
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- How can I start selling products and services
on the Web?
- Pacific Bell Internet Services offers two eCommerce
Packages for as little as $20.00 a month. Designed for small and
mid-sized businesses, our eCommerce plans let you sell products
and services on the Web.
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- How can I get my site listed on search engines
so more customers visit my site?
- Pacific Bell Internet Services offers free Web site registration to
the top search engines through your administrative control panel, so
more customers will be able to find your site. We recommend that you
use our free registration service each month to keep your Web site current
on these search engines.
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- How much control will I have over my Web site?
- Since it's your Web site you have complete control. That's Pacific
Bell Internet Services' philosophy so changes to your Web site can be
made at your discretion. Changes are made in real time and are available
immediately.
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- What is Pacific Bell Internet's policy for
hosting sexually explicit material?
- You are solely responsible for any information contained on your Web
site. However, if complaints are received regarding language, content
or graphics contained on your Web site, we may, at our sole discretion,
remove the Web site hosted on our servers and terminate your Web Hosting
service. You may not use your Web site to publish material that Pacific
Bell Internet determines, at its sole discretion, to be unlawful, indecent
or objectionable.
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SERVICE FEATURES
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- What Top Level Domains will you register?
- Pacific Bell Internet Services currently registers the .com, .net,
and .org top level domains supported by the InterNIC.
However, we make it easy for you to move and host any top level domain
with Pacific Bell Internet Services’ Shared Web Hosting service with
our step by step instructions
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- What are domain pointers and domain aliases?
- A domain alias (sometimes referred to as a domain pointer) is a domain
name that points to another domain. You use it to allow your customers
or users to access your Web sites or e-mail with different URLs or e-mail
addresses. At the same time, you do not have to manage multiple Web
sites or e-mail.
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- Domain pointers and domain aliases are a way to increase Web site
traffic and visibility. For instance, if you own the url "yourbusinessname.com,"
you can then point "yourbusinessname.net" and "yourbusinessname.org"
so that all traffic goes to "yourbusinessname.com". You must
also register "yourbusinessname.net" and "yourbusinessname.org"
in order to point them to "yourbusinessname.com." The second
two domain names will each incur a charge of $70 for two years with
Network Solutions, billed directly by email. The benefit is that your
unique domain name is reserved with the additional extensions of .NET
and .ORG. You can add domain pointers at the time you sign up for your
service or later through your control panel..
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- Tell me about Multiple Domain Names & IP
addresses?
- We offer the ability to point additional domain names to your Web
site for a one-time fee of $10.00 (plus appropriate InterNIC fees).
Please note that you will need to register
your additional domain names. If you intend to have active Web pages
on your additional domain names, you may require separate Shared
Web Hosting accounts to manage your additional sites.
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- What is the operating system of your Web server?
- Pacific Bell Internet Services offers UNIX solutions with Sun Solaris
server platforms.
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- What speed will the access to my Web site be?
- Pacific Bell Internet Services’ high performance Web servers
are connected to the Internet through a DS3 (45 Mbps), OC-3 (155.52
Mbps) connection. What does this mean? Basically, that your customers
will be able to access your Web site and get the information they want
fast, even during peak demand periods.
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- Will my Web site have redundant connections
to the Internet?
- Yes, Pacific Bell Internet Services’ Web servers are connected
to the Internet via diverse, high-speed connections. That means even
if our primary connection fails, your customers will still be able to
reach your Web site.
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- How often is my Web site information backed up?
- We perform tape backups of any changes to your Web site information
daily and perform a backup of the entire server weekly. All backup tapes
stored off-site, giving your Web site maximum protection.
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- How is Web server security maintained?
- Pacific Bell Internet Services has many different active forms of
security on its server site. These security measures include firewalls,
encryption, user id and password authentication as well as physical
measures that ensure a secure and environmentally controlled location.
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- What about Web server maintenance and upgrades?
- We continuously maintain and upgrade our Shared Web Hosting servers
to ensure the best performance for your Web site.
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- What kind of traffic reporting is available?
- Pacific Bell Internet Services’ online reporting tools will enable
you to access reports on the hits, traffic, and visitors from your Web
site. We also allow customers to download standard Web server log files.
With these logs, customers can analyze data and generate their own reports
using the software of their choice.
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- What if I exceed my allotted storage or site
traffic usage?
- Because you never want to turn a customer away from your Web site,
we guarantee to support all traffic directed to your Web site. If you
exceed the storage included in your selected bill plan, we will automatically
notify you and provide you with additional storage. If you exceed the
standard amount in subsequent months, you may want to consider upgrading
to a higher service level.
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- What happens if my Web site outgrows your service?
- Pacific Bell Internet Services’ Shared Web Hosting service is designed
to handle as large or small a Web site as you require. You can upgrade
at any time simply using your online real time administrative
control panel
, so your Web presence can grow with your business. From Domain
Parking, to Personalized
Email , up to full Shared Web
Hosting services with eCommerce,
we make it easy to upgrade to a higher service level that meets your
needs.
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SUPPORT FEATURES
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- Do you support Microsoft Front Page 98 and Front
Page 2000 extensions?
- Yes, Pacific Bell Internet Services’ Shared Web Hosting service supports
both Microsoft Front Page 98 and Front Page 2000 extensions. Front Page
server extensions gives you full support of remote authoring, threaded
discussion groups, full text search, surveys and so much more.
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- What are Front Page server extensions?
- FrontPage server extensions are CGI programs that provide the server
side implementation of FrontPage. FrontPage communicates with the extensions
via Hyper Text Transmission Protocol (HTTP) using a Remote Procedure
Call (RPC).
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- When the server sees the "POST" request addressed to the
FrontPage server extensions it simply directs the request to the appropriate
CGI program. The extensions implement authoring (uploading/downloading
documents, To Do Lists), administration (setting end-user, author, and
administrator privileges), and dynamic content (browse-time WebBot components).
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- Without the FrontPage Server Extensions you will not be able to take
advantage of the WebBots that are available through FrontPage. Also,
without the extensions you cannot author and administer your web using
the tools provided as part of the FrontPage Editor/Explorer package.
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- What is a CGI script?
- A CGI script is an interface between an application that allows your
site to do something interactive or dynamic and the Web server. All
Pacific Bell Internet Services Shared Web Hosting customers automatically
have access to our CGI library of scripts, including hit counters, message
boards, form to e-mail, and search.
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- Do you support Secure Socket Layer (SSL)?
- Yes, Pacific Bell Internet Services supports Secure Sockets Layer
(SSL), the security protocol that encrypts all of your connections with
a Web server. We can set you up on our shared SSL server for $10 with
a Bronze package or at no additional charge with any of our other core
Shared Web Hosting plans, which will allow you to transact secure business
for free.
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- How do I upload my Web site content?
- Shared Web Hosting service includes an online administrative
control panel that shows you how to upload your content to your
new Web site. Using simple file transfer protocol (FTP) to upload your
content, your Web site can be ready for customers to visit in a matter
of minutes.
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- How do I update my Web site and when do the
changes take effect?
- You can upload content for your Shared Web Hosting site using FTP.
It can be done from anywhere on the Internet, whether you are connected
via a dedicated or dial-up connection. All you need is the FTP address,
user ID and password and any FTP client. Files are uploaded directly
to your Web site - there is NOT a staging server. Updates are made immediately
once the FTP session has been successfully completed.
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- Do you support end-user FTP for my customers?
- Shared Web Hosting customers cannot set-up an FTP (file transfer protocol)
site to allow their customers to upload or download files from the server.
This practice is called " Anonymous FTP " and it conflicts
with the security that we have in place on our Web servers. However,
customers can provide almost the same functionality using HTTP (hypertext
transfer protocol) instead of FTP.
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- Can someone at SBC help me fix my web pages?
- Our technical staff is available 24 hours a day, 7 days a week to
assist you in troubleshooting your web site. However, our customer support
can not actually help you debug your HTML, ASP, or Perl code as this
requires highly skilled programmers.
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- Where do customers go for help?
- We offer 24x7x365 support for all Shared Web Hosting customers via
live phone or email support.
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E-MAIL
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- As a Web Hosting customer do I have business
e-mail?
- Free business e-mail accounts are provided with each Shared Web Hosting
order with as many as 100 e-mail accounts included with our
Platinum Shared Web Hosting package. There is no limit to the number
of e-mail boxes you may have for each account. You can purchase additional
e-mail boxes through your administrative control panel.
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- Do I have administrative rights to my business
e-mail?
- Yes, all customers are provided with an online administrative control
panel where they can add, delete and reset passwords for POP3 accounts
from their Pacific Bell Internet Services hosted domain. Administrative
passwords are generated and cannot be changed. Should a customer misplace
the administrative password, simply call to have your password reset.
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- Can I use a mail list manager?
- You can configure majordomo or use any e-mail program that does not
require server side changes to set up a private mail list.
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- Can I program my Web site to automatically respond
to or forward customer e-mails?
- Yes, your Shared Web Hosting account can enable you to program autoresponders
to customer e-mails as well as forwarding to the e-mail account of your
choice.
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AVAILABILITY AND PRICING
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- Do I have to be a Pacific Bell Internet customer
to get your Web Hosting service?
- Because you can access your Web site and Web Hosting account from
anywhere on the Internet, you can use our Web Hosting service regardless
of your current internet service provider or physical location.
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- How can I move my current Web site to Pacific Bell
Internet's Web Hosting service?
- Pacific Bell Internet Services makes it easy for you to upgrade from your current hosting service to one of our Shared Web
Hosting Solutions with simple step-by-step instructions.
Register now to get a new start for your Web site!
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- How much does Pacific Bell Internet Web Hosting
cost?
- Our Shared Web Hosting service can cost as little as $9.95/month for
Personalized eMail or $24.95/month for a core Shared Web Hosting plan.
For detailed pricing information, check our Shared
Web Hosting pricing page or please contact us at sales@pbi.net
or call us at 1-888-PBI-SALES.
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Order Now
Sign Up for Shared Web Hosting
now!
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