Shared Web Hosting Service and Support Pacific Bell has been equipping businesses with innovative communications technology for over 100 years-including providing high-speed data solutions for over two decades. Throughout its rich history, Pacific Bell has been committed to providing customers with world-class service and support. Pacific Bell Internet Services is building upon this tradition by working around-the-clock to make sure your Internet connection is always working. Reliability 99.9% guaranteed uptime; zero downtime Hosting based on a fault tolerant server cluster with Network Appliance redundant file servers for superior availability File backup every 12 hours, with each snapshot available for 48 hours Daily file backups to tape that are archived offsite 24 x 7 x 365 telephone and e-mail customer and technical support Internet Performance Intelligent load balancing server cluster that distributes the demand across multiple servers, assuring performance even under peak load Redundant OC3 Internet connections A nationwide high performance ATM network to get your traffic to the best Internet peering points Multiple public and private peering arrangements. More than 65% of our traffic crosses private Internet peering connections, avoiding congested public Internet exchange bottlenecks

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